OUR RETURNS POLICY
Receipt of Damaged Items:
Please inspect all packages for damage upon delivery. If you receive a damaged item, make a note of the damage on the shippers receipt and keep a copy. Please notify us the same day so we can notify the shipping company, file a damage claim form and send you a replacement if necessary. Please retain all packing materials in case it is necessary for item(s) to be returned. Claims must be made within 48 hours of receipt.
Order Cancellation Policy:
5-Day Return Policy:
All returned merchandise must be in new condition. All return orders freight and handling charges are paid by the purchaser of the product unless the wrong item was shipped. A 20% restocking or cancellation fee will be charged on qualified returns and buyer is responsible to pay any original shipping fees. Our 5 day return policy is not applicable to special orders, such as custom made, custom machined or custom painted wheels.
* Wheels must be fit checked on the vehicle before mounting tires on them. Mounted wheels are not returnable. Wheels that were shipped with tires mounted on them must have not been installed on the vehicle and driven on.
* All merchandise must be properly packaged for return shipping. We are not able to give credit on merchandise which has been damaged during return shipping due to improper packaging. It is the customer’s responsibility to make sure the wheels and any hardware or accessories are packaged correctly and protected from being damaged.
* Please contact us to get an RGA (Returned Goods Authorization) number, packaging and shipping instructions. Items returned without authorization may be refused and returned freight collect.
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Wetmore Wheels Refund & Returns Policy is subject to change without notice.